microgaming FAQ

To open an account on microgaming, first visit our registration page and enter your username, email address, password, and mobile phone number. You must verify that you are of legal age in your jurisdiction and that you reside in a location where our services are permitted by law. After completing the initial form, we send a verification email to your registered address. Click the link to confirm your email. Next, you must upload a government-issued ID and proof of residential address for KYC verification. This process typically takes 1–3 business days. Once approved, your account is fully activated and you can deposit funds and access our offerings: football markets (Liga 1, Piala AFF, Champions League), live-dealer tables, slots, and esports.

You can adjust account preferences by logging into your microgaming account and visiting the Settings section. There you can update your email, phone number, or residential address. You can also enable two-factor authentication, review your login history, and change your password. If you wish to pause your account activity temporarily, contact our support team with your account ID and reason. We can place your account into a suspended state for a specified period; during this time, you cannot log in or place wagers. We do not offer permanent account controls features; however, you may request account closure, which is a permanent action and results in the forfeiture of any remaining balance after settlement of pending wagers.

We at microgaming operate under jurisdiction-restricted access. Our services are available only in jurisdictions where online gaming is permitted by applicable law. We do not offer our services in jurisdictions where online wagering is prohibited. If you are located in Jakarta, Surabaya, Bandung, or Medan, microgaming may be accessible to you, but you remain responsible for verifying that access complies with your local regulations. We implement geofencing based on IP address and account location to restrict access in prohibited jurisdictions. If you believe you are incorrectly blocked or allowed, contact our support team. For detailed information about service scope and user eligibility, see our legal notice.

We at microgaming do not charge fees for deposits. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, your full amount is credited to your account. Bank transfers (mobile banking, local payment, online payment, e-wallet) may incur standard bank charges; these are determined by your bank, not by microgaming. For withdrawals, we do not charge a fee; however, your bank or payment provider may deduct processing fees depending on the method you use. Withdrawal processing times vary: e-wallet withdrawals (mobile banking, local payment, online payment) typically complete within 1–2 hours; bank transfers (e-wallet, mobile banking, local payment, online payment) may take 1–3 business days. All withdrawals are subject to account verification and pending-wager settlement.

Our deposit ranges vary by payment method. E-wallet deposits (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) typically support a minimum of our welcome offer and maximum of our welcome offer per transaction. Bank transfers (local payment, online payment, e-wallet, mobile banking virtual account) may have higher limits depending on your bank's daily transfer ceiling. We process deposits immediately upon receipt; funds appear in your microgaming account within minutes for e-wallets and within hours for bank transfers. If a deposit fails, the money is returned to your original payment method within 1–2 business days. For specific limits or to request a higher ceiling, contact our support team with your account ID and payment method preference.

RTP stands for Return to Player. It is a percentage that describes the theoretical long-term payout of a slot game. For example, if a slot game has an, it means that over a large sample of plays, the game is designed to return non-specific info of all wagers as payouts to players. The remaining non-specific info is the house margin. RTP is set by the slot game developer and does not change per session or per player. On microgaming, all slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) display their RTP in the game information menu. RTP is a long-term average; individual sessions can result in wins or losses that differ significantly from the RTP percentage. Each spin outcome is generated by a random number generator (RNG), ensuring fairness and unpredictability.

We at microgaming offer an attractive bonus welcome package for newly verified accounts. The specific terms of this offer vary and are subject to change; exact bonus amounts, multipliers, and game restrictions are displayed at account creation and in your account dashboard. Any welcome offer comes with terms and conditions: bonuses are typically subject to a playthrough requirement (a specified number of times your bonus amount must be wagered before withdrawal), game restrictions (some bonuses may only be used on specific games or game categories), and time limits (bonuses expire after a set period if not used). To qualify for a welcome offer, your account must be fully verified (KYC approved) and your first deposit must be completed. We reserve the right to modify or discontinue welcome offers. For current details, log in to your account or contact our support team.

To contact our support team on microgaming, you have two options: email or live chat. For email, send your inquiry to our support address with your account ID, account username, and a clear description of your issue. We respond to email inquiries within 24 hours, typically sooner during business hours. For immediate assistance, use our live chat feature accessible from your account dashboard or the main website. Live chat is available during our support hours; typical response time is within subject to verification. When you open a support ticket, have your account ID ready and provide as much detail as possible about your issue (for example, if a deposit failed, include the payment method, amount, and transaction reference number). We keep all support conversations confidential and use them only to resolve your issue or improve our service.